ad222 Privacy Policy
ad222 treats the protection of your personal information as its highest priority. This policy describes in detail what information we collect, how we use it, and how we keep it secure.
Secured
Introduction to This Policy
ad222 is a trusted online gaming platform operated for players in Bangladesh. We give the highest respect to our users' privacy and are committed to protecting their personal information.
This privacy policy ("Policy") explains how ad222 ("we", "our", or "platform") collects, processes, stores, and discloses your personal information. This policy applies to our website, mobile application, and all related services.
By registering on our platform or using our services, you acknowledge that you have read and understood this privacy policy and have agreed to comply with the terms described herein. This policy may change from time to time, and continuing to use the platform after any change means you have agreed to the revised policy.
Types of Information Collected
ad222 collects various types of information that help us improve our services and personalise your experience.
Identity Information
Name, date of birth, national identity card number, email address, and information provided at the time of account registration.
Financial Information
Transaction history, deposit and withdrawal amounts, and payment method details (bKash, Nagad, Rocket, Upay).
Device Information
IP address, browser type, operating system, device identifiers, and duration of use.
Gaming Activity
Game play history, betting patterns, win and loss records, and activity logs on the platform.
Communication Information
Live chat conversations, email correspondence, and records of all types of communication with customer support.
Cookies and Tracking
Browsing behaviour and preference information collected through cookies, web beacons, and similar technologies.
Purpose of Information Use
Account Management
Your information is used to create and maintain your account, verify your identity, and ensure secure access to the platform.
Transaction Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to ensure the security of transactions.
Customer Support
Communication information is used to resolve your issues through 24/7 Bengali live chat and to improve service quality.
Responsible Gaming
Data is used to monitor your gaming activity, identify problematic gaming patterns, and support the promotion of responsible gaming.
Fraud Prevention
Information is used to detect suspicious transactions and activity, prevent money laundering, and maintain the overall security of the platform.
Service Improvement
Anonymised data is used to analyse user experience, improve platform functionality, and develop new features.
Data Security Measures
ad222 adopts industry-standard best security practices to protect your personal information. We take both technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction.
SSL Encryption
All data transmissions are secured with 256-bit SSL/TLS encryption.
Firewall Protection
Servers are protected from external attacks by an advanced firewall system.
Access Control
Strict access control policies — only authorised staff can access your information.
Secure Backup
Regular encrypted backups ensure that your information is never lost.
Sharing Information with Third Parties
ad222 does not sell your personal information or rent it to third parties for commercial purposes. However, in certain circumstances we may share your information with the following parties:
- Payment Providers: Payment processors such as bKash, Nagad, Rocket, and Upay will receive the information necessary to complete transactions.
- Identity Verification Agencies: Information may be shared with trusted third parties to complete the KYC (Know Your Customer) process and prevent fraud.
- Legal and Regulatory Authorities: Information may be provided to meet legal obligations, comply with court orders, or assist in government investigations.
- IT Service Providers: Technology partners responsible for operating and maintaining the platform may have access to limited information, but they are bound by strict confidentiality agreements.
- Business Transfers: In the event of a company merger, acquisition, or asset sale, your information may be transferred, but we will provide advance notice.
Outside of the above cases, your information will not be shared with anyone without your explicit consent.
Cookies and Tracking
ad222 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
Essential Cookies
Essential for the operation of the platform. These cookies are used to maintain login status, carry out security checks, and ensure basic functionality. They cannot be disabled.
Functionality Cookies
Used to remember your preferences and settings. They store language selection, game preferences, and display settings to provide a personalised experience.
Analytics Cookies
Used to analyse platform usage. They help understand which pages are visited most, how long users stay, and where issues are occurring. This information is completely anonymous.
Managing Cookies
Most cookies can be managed or deleted through your browser settings. However, disabling essential cookies may cause some platform services to not work properly.
Your Data Rights
If you have an account at ad222, you have the following rights over your personal information:
Right to Access
You can find out at any time what information we have collected about you and how we are using it. To make this request, please contact our support team.
Right to Rectification
If your account contains incorrect or incomplete information, you can request that it be corrected. We will update it promptly after verifying the correction.
Right to Erasure
In certain circumstances you can request that your information be deleted. However, it may not be possible to fully honour this request where there are legal obligations or ongoing investigations.
Right to Restrict Processing
For specific reasons you can request that the processing of your information be restricted. This right applies during verification or dispute resolution.
Right to Data Portability
You can request that your information be provided in a machine-readable format that can be used with other services.
Right to Object
In some cases you can object to the processing of your information, particularly in relation to marketing communications. After receiving an objection we will take action as quickly as possible.
Data Retention Period
ad222 retains your personal information only for as long as necessary. The retention period depends on the type of information and legal requirements:
- Account Information: Retained for as long as the account is active and for the applicable legal period after it is closed.
- Financial Transaction Records: Retained for an extended period in accordance with legal obligations related to financial regulation.
- Customer Support Conversations: Retained for as long as necessary to ensure service quality and for dispute resolution.
- Marketing Preferences: Retained until you withdraw your consent.
- Cookies: Session cookies are deleted when the browser is closed; persistent cookies have their own set expiry periods.
Once the specified period has ended, your information is securely deleted or fully anonymised.
Protection of Minors' Information
ad222 is an adults-only platform — for those aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.
We verify age during the registration process. If we discover that a minor has used our services, we will immediately close their account and delete all collected information.
If you believe a minor has created an account on our platform, please contact our support team.
Policy Changes and Updates
ad222 may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will change accordingly.
For significant changes, we will notify you via live chat or another appropriate channel. Continuing to use the platform after any change means you have agreed to the revised policy.
We recommend that you visit this page regularly and stay informed about updates. Your privacy is very important to us and we are always committed to providing information with transparency.
Questions about Privacy?
If you have any questions or concerns about this privacy policy, our 24/7 Bengali support team is always ready to help you. We are always by your side to protect your information.